Trust & Safety

Buying and selling social media accounts carries real risk. Our job is to reduce that risk as much as possible. This page explains the protections we build into the platform and the habits that keep you safe on your end.

Every order flows through escrow. The buyer’s money is held by us, not handed to the seller, until the buyer confirms the account was delivered correctly. This single mechanism prevents most of the fraud that plagues account trading elsewhere.

Sellers who meet our thresholds for sales volume, ratings, and identity verification earn a verified badge. See our Verified Seller Program page for what the badge means. Buying from a verified seller does not remove the need for caution, but it does add a layer of confidence.

Every completed transaction can be reviewed by the buyer. Ratings are public on each seller’s profile. When choosing a seller, read recent reviews — they reflect current behaviour better than an overall average. Patterns of complaints (slow delivery, misleading stats) matter more than a single negative review.

For higher-value transactions and verified status, we require identity verification (know-your-customer, or KYC). This deters scammers, who are reluctant to hand over real ID, and helps us comply with anti-money-laundering rules. ID documents are stored encrypted and never displayed publicly — see our Privacy Policy.

When a transaction goes wrong, the dispute system gives both sides a fair hearing. Buyers open a dispute from the order page, both parties submit evidence, and our team reviews the facts. We can release funds fully to the buyer, fully to the seller, or split them. Decisions are based on evidence, not on who complains loudest.

Full details on outcomes and timing are in our Refund Policy.

• Read the listing carefully.Check follower counts, engagement, and the seller’s history before ordering.
• Use the in-platform chat. It creates a record we can review if a dispute opens.
• Verify before releasing escrow. Log in, check the stats, change the password and recovery email, then release.
• Open disputes promptly. Do so within 48 hours of transfer, before releasing escrow.
• Be sceptical of off-platform deals. If a seller pushes you to pay outside the platform, that is a red flag.

• Keep communication on the platform. It protects you in disputes too.
• Document the transfer. Send credentials through the chat and confirm delivery in writing.
• Be accurate in listings. Overstating stats is the most common cause of lost disputes.
• Watch for chargeback fraud. If a buyer seems to be rushing or asking unusual questions, proceed carefully and keep evidence.

Every listing, user profile, and message thread has a Report option. Use it if you see:

• A listing for a hacked, stolen, or fake account.
• A user trying to move the deal off-platform.
• Harassment, threats, or scams in chat.
• Suspicious payment requests or phishing links.

Our moderation team reviews reports promptly. Repeated offenders are suspended or banned.

We do our best, but some things are outside our control:

• Social media platforms can suspend, reclaim, or ban an account after a legitimate sale. Once escrow is released, we cannot undo a transfer.
• We cannot verify the long-term future value of an audience. Markets change, and follower quality can decline.
• If a buyer or seller acts in bad faith after escrow closes, our ability to help is limited.

That’s why escrow, reviews, and verified badges matter — they reduce risk, even if they cannot eliminate it entirely.