Refund Policy

Because premium marketplace trades digital accounts rather than physical goods, refunds work a little differently than on a typical online store. The core protection for buyers is our escrow system: your money is not released to the seller until you confirm that the account has been transferred as described.

Please read this policy together with our Terms of Service, which covers the broader rules of using the platform.

When you place an order, the payment is placed into escrow — a holding state where neither side can access the funds yet. The seller then transfers the account. Only when you, the buyer, confirm that the transfer was completed correctly does the money get released to the seller (minus our platform fee).

You will receive a full refund of the held escrow amount if any of the following happens:

• The seller fails to deliver the account within the agreed delivery window.
• The account credentials provided do not work, and the seller cannot or will not fix the problem.
• The account is materially different from the listing — for example, the follower count, platform, or monetisation status is significantly off.
• The account is reclaimed, suspended, or banned by the platform within 48 hours of transfer due to a reason that existed before the sale (such as a prior policy violation).

To claim a refund in these cases, open a dispute from the order page before releasing escrow. Our team reviews the evidence and releases the funds back to your wallet.

Some situations fall into a grey area. In these cases, our dispute team reviews the facts and may issue a partial refund or deny the claim:

• Buyer’s own actions— if you change the account’s email, password, or settings in a way that breaks it, and then claim it was delivered faulty, a refund is unlikely.
• Platform policy changes after transfer — social media platforms sometimes ban or change accounts weeks after a legitimate sale. We cannot refund for actions taken by the platform after the escrow period.
• Late disputes — disputes must be opened within 48 hours of the transfer. Claims made after escrow is released are treated as goodwill cases, not guaranteed refunds.
• Buyer’s remorse — changing your mind after receiving exactly what was listed is not grounds for a refund.

If something goes wrong with an order, act quickly:

• Go to Orders in your buyer dashboard and find the affected order.
• Click Open dispute and describe the problem in detail.
• Upload any evidence — screenshots of login errors, mismatched stats, or messages with the seller.
• Do not release escrow while a dispute is open.

Our dispute team typically responds within 48 hours. Both buyer and seller can add comments and evidence to the case. Once we reach a decision, the funds are released accordingly and the case is closed.

Refunded amounts are returned to your premium marketplace wallet as a balance. From there, you can either use the funds for another purchase or withdraw them to your bank, PayPal, or crypto wallet. Withdrawal requests are processed within 1–3 business days, depending on the method and your bank.

Minimum withdrawal is $50. We do not charge a withdrawal fee, though your bank or payment provider may apply its own charges.

If an order is fully refunded, no platform fee is charged to the seller — there is nothing to take a fee from. If a dispute is resolved as a partial refund, the platform fee is applied only to the portion the seller keeps.

If you funded a purchase with a card or PayPal and then initiate a chargeback through your bank, this bypasses our dispute process and freezes the related funds. We strongly encourage using the in-platform dispute system first — it is faster and fairer to both sides.

Repeated chargebacks that are later found to be unfounded may result in account suspension.